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| How do I configure my "Catch All" Address? | ||||||||||||
It appears pretty simple, but read through this documentation, as this controls much more that you'd expect. As mentioned in the previous chapter, your "default email address" is the one, which can be used as a "catch all", or in other words, to "catch all mail", which is addressed to anything@yourdomain.com. Using a catch all can be a blessing and sometimes a curse. The "catch all" is excellent if you have a high frequency of people whom mistype your email address, as these addresses (even though mistyped), will simply be bounced to your "catch all" or "default" email account. That is, providing they at least managed to spell your domain name properly. :) If you're not planning on using multiple "private email boxes",
then you can keep life very simple - just configure the default email
address in your mail reader and leave it at that. This way, you'll
receive everything sent to your domain. There are indeed pro's and
con's to this method, which will be discussed in this tutorial. Note: By default, or until you change it, the default email address will be the same as your "login name." 1. Login to your control panel (http://www.your-domain.com/controlpanel/) Select "Change" and you'll see a confirmation box, which displays your new default email address. That's it..done! Remember: In order to receive mail, which finds its way into your "Default Mailbox", you must configure the default address in your mail reader. If you don't, then all mail, which bounces to this address will sit on the server unread. This is easy to do in Outlook Express, as it allows you to configure and monitor multiple email accounts. Email readers such as Netscape on the other hand, are limited to "one" email account. Actually, you could re-configure your mail reader to check your default email box every few days, but who wants to be bothered with that trouble? We suggest using an email reader, which allows you to configure multiple email accounts. The Webmail Alternative: You can also check your default email account, or another other mail account by logging into it through the "WebMail" interface. Simply select the "WebMail" link in your control panel, and log in to it using your "Main Account" Username and Password. This will allow to to check your default email box, as well as other mailboxes without having to configure them in your mail reader. In fact, using any pop accounts "Username and Password" will log you into that particular account through the "WebMail" interface. The downside of enabling "Catch All": Problems can sometimes arise when Spammers or junk mailers use this feature as a means to pump their trash into your mailbox. As long as the "catch all" is enabled, then all they must do is send to whatever@yourdomain.com and it will reach you. On the other hand, if you're using "specific pop email accounts", you could opt to disable the "catch all", which would mean that "only visitors or associates who you've given a specific address to" can send mail to a particular email account on your domain. In this case, everything else, (that you have not configured as a pop mail account) is bounced back to the sender. In our opinion, we suggest leaving your "catch all" enabled for the time being. If Spammers begin sending random junk messages using anything@yourdomain.com, then you can disable your "catch all" feature. Disabling your "Catch All Feature" Instead of entering a (syntax legal name), use illegal syntax, which will effectively disable your email "catch all." For example, using characters, which are known as 'illegal' to the email system such as (>>>????) will work just fine. These are characters, which cannot be used in an email address, which in effect, will render the "Catch All" feature useless. Go to your "Change Default Email Address/Setup Catch All Address" and add something like the above as default name. What happens now? When a junk mailer attempts to use a random email address to Spam you, it will be bounced back to them. That is, unless they happen to get a hold of one of your "legitimate pop email account names", in which case, you'd have a different problem on your hands. Yes, you could either deal with it, or change the address. Here is what now happens to a sender using anything@yourdomain.com : This is what the sender would receive. Please note that a classic, but annoying junk mail example is being used here: This message was created automatically by mail delivery software (Exim). A message that you sent has not yet been delivered to one or more
of its The message identifier is: 19m5gu-0009hi-50 The address to which the message has not yet been delivered is: anything@yourdomain.com No action is required on your part. Delivery attempts will continue
for So what actually happened here? When the "Catch All" email address (******>>>@yourdomain.com), attempted to process an incoming message from anything@yourdomain.com, and then forward the (junk message in this case) to the "catch all/Default" email address, it freaked out, and said forget it!! The default email address was set to ******>>> in this case, which is clearly an email address using "illegal characters", so the sending process was aborted. Therefore, the mail system bounced back the above error message to the sender. There are numerous tricks and special recipes you can 'manually' write into the Unix email system for doing essentially the same thing, however through your control panel, this would certainly seem the easiest way of accomplishing the task. |
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| What do I use for my SMTP? | ||||||||||||
You can use "mail.yourdomain.com" or your dialup ISP for the SMTP. |
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| Why can't I can't send mail? | ||||||||||||
First, your domain name must be propagated. Then use "mail.yourdomain.com" for the SMTP server in your Email client configuration. We use SMTP Authentication. This means you MUST configure your email client to authenticate with your username and password, much like when you check mail. |
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| How do I check my e-mail through a web browser (webmail)? | ||||||||||||
Login to http://www.your-domain.com/webmail/ Use your username and password which was supplied to you in your account setup email. Our control panel extends the versatility of its email system by allowing you to access any one of your email accounts through its own web mail interface. You have the choice of accessing all mail through the web, or any of your private pop email accounts. Gone are the days of having to create several email accounts on various free html based mail systems, as now you have your own, which operates from "your account." Accessing your mail through the web mail interface: 1. Login to the control panel (http://www.your-domain.com/cpanel) The first screen you'll see: If it's the first time you're accessing this email account through WebMail, a setup screen appears. Actually, all this really does is display how you'll be identifying yourself in email messages. Everything is pretty much the same as what you setup the "original pop mail account" with, however check it closely and make sure everything is appearing as you want it. Does everything look correct? If so, then click "Save" and a dialog box pops up, which confirms your settings as being saved successfully. Click "Continue" and you'll be taken to your WebMail inbox. To the top left of the screen, you'll observe the following icons. Clicking on any one of them will do the following. Notes:
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| How much space do I have for my POP Accounts? | ||||||||||||
We do not limit the amount of space on your POP. You can have as much as you want, however we do not permit large email attachments (e.g. larger than 5mb). |
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| I have a mailing list, how many emails can I send out? | ||||||||||||
You can send out up to 1000 emails within a 24 hours period. We find it necessary to implement this limit to enhance the overall performance of our mail server. |
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| How do I setup Auto Responders? | ||||||||||||
Email auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@yourdomain.com. In most other cases, they are used to send a 'courtesy reply' to anyone whom sends a query to your companies main email address. When visitors email this address, they recieve a response such as: Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-555-5555. Thanks!), and so forth. There are two types of Auto Responders: The silent Auto Responder: In this case, you configure the responder to send the desired information when it's emailed, however you 'do not' receive copies of the inquiries that people originally sent. This method is typically used if you have a product and want people to email an address for additional information on it. You simply tell them to email moreinfo@yourdomain.com, and they receive additional information on it. Again, you 'will not' receive receipts of the visitors emailing the auto responder. If you want to do this, please read the next paragraph. The Auto Responder that sends you the original inquiry: In this case, the auto responder is setup to work with a (currently configured pop email account). Now, the sender receives your automated response, and you receive their 'original inquiry'. How to setup an Auto Responder: 1. Login to your control panel (http://www.your-domain.com/cpanel/) Select "Create" and that's it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you've configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated response. Remember! If you want to receive the "Incoming Inquiries" in addition to sending the automated response, then add an email address, which is "already" configured as a "pop email account." If you "do not" wish to receive the original incoming inquiry, then simply enter a name, which is not configured as one of your existing pop mail accounts. If at anytime you want to update, edit, or delete an auto response, simply go back into "Setup Auto responders" and you'll see the current responders configured, as well as options beside each of them to change or delete. |
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