Frequently Asked Questions

Someone has stolen my name and fraudulently transferred my domain name to another registrar, how do I get it back? Is there any reason why a transfer would be rejected? Do I have to create the transfer electronically, or can I just fax a letter to you? Is there a fee for transferring a domain name to Nameway®? Once I transfer my name to you, does my time of renewal change? The e-mail forwarding (or URL forwarding) services are missing from the control panel after I tranferred my domain. Why can't I use your dns settings on this domain? How do I transfer a domain name away from Nameway®? What does the term “Registrar Lock” mean? How do I add or remove the "Registrar Lock" from my domain? Is there a charge by Nameway® if I decide to transfer away to another registrar at a later date? What is Nameway®'s policy on Transfer of Sponsorship of Registration Between Registrars? If I transfer my name to Nameway®, does the whois information stay the same? How can I push my domain into another Nameway® account or sub-account? Where do I find the authorization key to transfer my .info, .biz, .org or .us domain away from Nameway®? How long does it take to transfer my domain name to Nameway®? When I resubmitted my transfer order the Order Type changed from Auto Verification to Fax Verification. Why did this change? Do I need to send you something by fax? I'm trying to transfer my .biz, .info, and .us domains To Nameway® and it's asking for an authorization key. Where to I find the authorization key? When I transfer my domain, will my site go down? Will the DNS change, do you delete the nameservers? It looks like the domain has transferred away, but it's still in my account. I can't make changes to it. n on a new order? Error said: Invalid Domain Contacts.

Someone has stolen my name and fraudulently transferred my domain name to another registrar, how do I get it back?

If your domain name has been fraudulently transferred from one domain registrar to another without your knowledge, you should contact your previous registrar and they will work with the new registrar and any other necessary organizations in order to retrieve your name. If your name was with Nameway® and is now with another registrar, please log into your account and submit request through this Support Center. Select Request Help, using the subject Fraud Transfer. This will automatically be assigned to our Transfer Manager who will start the investigation for you.

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Is there any reason why a transfer would be rejected?

A domain is required to be with the current registrar for 60 days, and cannot have an expired status. These are the two common reasons a transfer would be rejected due to domain status. Each registrar may have it's own policy on waiting periods and should be consulted should a question arise. If the transfer is canceled because it was "rejected by the losing registrar", please contact that registrar to inquiry about the reason. After you have taken care of the issue, you can resubmit your transfer. You are NOT charged for failed transfers.

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Do I have to create the transfer electronically, or can I just fax a letter to you?

You must innitiate the transfer electronically on our site. In order to provide proper processing of your domains, we need to have the electronic transfer request created. This provides an order number for easy tracking.

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Is there a fee for transferring a domain name to Nameway®?

There is no "Transfer Fee" when transfering a name to Nameway®. However, you will be charged a one year registration fee, which adds a year to the registration of your domain name. (ex. if your domain name expires on June 2nd 2007, and you transfer your domain name to Nameway®, you will be charged the regular 1 year registration fee for the TLD, and your domain will now expire June 2nd Nameway® International Real Estate Sell My House