| Frequently Asked Questions |
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| I've uploaded my files but my site is not coming up in my browser? |
When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and www). You need to upload all your files to the "public_html" or "www" directory. Make sure your main page is called "index.html" (as this will be the first page people see when they put your domain name in the URL). The file needs to be in all lowercase letters. It cannot be named "INDEX.HTML" or "Index.htm" or "Index.html" After you've uploaded your files, you can access your website with the temporary URL which was given in your "Account Setup" letter until your domain name is transferred to us. After your domain name points to our DNS numbers, you can access your website with your domain name. |
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| What is "CHMOD" and what does those numbers mean? |
The UNIX security model allows you to set different levels of access to a file for different groups of people. This allows you to let the web server modify a file via a CGI script, for instance, while preventing other users from having normal access to the file. There are three groups in terms of file access, and three different permission types they can receive. The groups are: User/Owner - the "user" group consists only of the owner of the file (your account, in most cases). Group - the "group" group consists of the other users on the server -- you can usually remove their permissions entirely if you think it necessary. Other/World - the "other" group consists of everyone else
-- most imporantly, the web server falls into the "other"
category Read - the read permission allows a user or program the ability to read the data in a file Write - the write permission allows a user or program the ability to write new data into a file, and to remove data from it Execute - the execute permission allows a user or program the ability to execute a file, if it is a program or script. To keep things simple, let's make the following assumptions: pages should be readable/writable by the owner and readable by the
web visitor. --- (or 0) = no permission Sometimes you'll see these numbers referenced for a script. For instance, "chmod your script to "755" or "777". That means "set file permissions to "Read-Write-Execute/Read-Execute/Read-Execute". "755" is in fact the most common setting for CGI/Perl scripts - if your script does not work or you get an "Internal Server Error" when you run it try this first. To change file permissions using your FTP software: 1. Download an FTP software like CuteFTP or WS_FTP. 2. Log into your account and go to the directory where the files are located. 3. Highlight the file or directory that you want to change permission. 4. Locate the "file permission" or "chmod" command on your FTP software software (you may need to refer to the manual or help file).
There should be three groups. Each group should have either checkboxes or a selection for the permission type. 1. set pages to rw- for the owner, no permission for the group, and r--for other 2. set scripts to rwx for the owner, no permission for the group, and r-x for other 3. set data/config files to rw- for the owner, no permission for the group, and rw- for other
To change file permissions using your Control Panel - File Manager: 1. Log into your account Control Panel (mydomain.com/cpanel) and go to the File Manager, and then the "WWW" or "public_html" folder. 2. Identify the file that you want to change permission by clicking on the file/directory link.
fter selecting the link the right menu will update itself and show you a list of things you can do to the file/directory. At this point select "Change Permissions. A box like below will load:
There should be three groups. Each group should have checkboxes for
the permission types. 1. set plain html pages to rw- for the user, no permission for the group, and r--for world (default) 2. set scripts to rwx for the user, r-x for the group, and r-x for world 3. set data/config files to rw- for the user, no permission for the group, and rw- for world Select "Change" to finish. |
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| I am getting stuck trying to upload, what do I do? |
We have seen erratic behavior with some users who were located behind some industry-standard firewalls with NAT translation. The problems can mostly be easily solved by turning on passive (PASSV) FTP mode in your upload software. This option can be found in CuteFTP by clicking the "edit" button in the Site Settings window. Please see your FTP client help for other FTP clients to find the location of this setting. If you still have problems, and you are behind a firewall, please contact your network administrator. |
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| I uploaded a new version of a file, but I still get the old one? |
There are several reasons for this problem to occur. First, and most commonly, the file is likely cached by your web browser (your web browser creates copies of all web pages you visit) and you need to clear out your web browser cache. If you have cleared out your cache, and you're still seeing the problem, most likely your Internet Service Provider has a caching server, and you need to contact them to have them clear out your cache. If neither of the above works, please contact us and we'll help you resolve this problem. |
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| How do I create an FTP account for a user? |
Follow these steps: Login to your control panel Under the FTP Tab (near bottom right section) Click "FTP Accounts" Click "Add Account" For the login field, enter any name you want Enter a password Click "Create" The login name will become the created directory. If you entered "joe", a directory called "joe" will be created under your "www/public_html" directory. If you already have a directory called "joe" then a new directory will not be created. To login to your FTP account use the following settings in your FTP software. hostname: yourdomain.com or your IP address Users will only have access to the directory you created. If you created a login name called "joe". Then once logged in, joe can only access the "joe" directory and anything below that, e.g. yourdomain.com/joe/test/. Joe will not be able to access any directory higher than his directory. |
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| How do I access my main FTP account via a web browser? |
Type in: ftp://login:password@domain.com into the URL field on your web browser. |
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| How do I setup Anonymous FTP? |
To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com with a FTP client program, using the settings below: server: ftp.yourdomain.com login: anonymous@yourdomain.com pass: password Your root folder on your account for your anonymous FTP is /public_ftp |
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| How do I access a file on my Anonymous FTP site from my web browser? |
To access a file on your anonymous site use: ftp://anonymous@yourdomain.com@ftp.yourdomain.com/testfile.exe |
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| How do I create/access my secondary FTP accounts? |
Create your secondary FTP account via your control panel and then use these settings to login: FTP Server: Yourdomain.com OR YOURIP FTP Login: secondaryusername@yourdomain.com FTP Pass: secondarypassword A secondary FTP account has access to only one subfolder of your public_html folder. For example: Secondary FTP Account: bob@yourdomain.com Secondary FTP Root Folder: /home/yourusername/public_html/bob/ If you would like to setup an FTP account for a subdomain, you need to use the same name for the subdomain and the FTP acccount: subdomain: mysubdomain.yourdomain.com ftp: mysubdomain |
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